FAQ
1.Product Suitability
Q: Are MOOP products suitable for all pets?
A:
MOOP products are designed for cats and dogs of different sizes, ages, and play styles. Each product page includes recommended pet sizes and usage information to help you choose the right item for your furry friend.
For safety, please always supervise your pet during play and replace the product if it becomes damaged.
2.Shipping
Q: How long does shipping take?
A:
Orders are usually processed within 1–3 business days.
Delivery times vary depending on your location:
- United States: 7–15 business days
- Europe: 8–18 business days
- Other regions: 10–25 business days
You will receive a tracking number once your order has been shipped.
3.Returns
Q: What is your return policy?
A:
We want you and your pet to love every MOOP product.
If you are not completely satisfied with your purchase, please contact us within 30 days of delivery. Our team will be happy to assist you with a return or replacement.
Please make sure products are unused and in their original condition.
4.Product Safety
Q: Are MOOP toys safe for pets?
A:
Safety is our priority.
MOOP products are carefully selected with pet comfort and everyday use in mind. However, every pet plays differently, so we recommend choosing products based on your pet's size, chewing habits, and activity level.
Always supervise your pet during play.
5.Support
Q: How can I contact MOOP customer support?
A:
We're always happy to help!
If you have questions about your order, products, or anything else, please contact us through our Contact Us page or email us.
Our support team will reply within 24–48 business hours.