Return Policy

At MOOP, we want every pet and pet parent to love their experience with our products.

If you are not completely satisfied with your purchase, we are here to help.

1. Return Period

You may request a return within 30 days after receiving your order.

To be eligible for a return, the product must meet the conditions below:

  • The item is unused and in its original condition
  • The original packaging is included
  • Proof of purchase is provided

2. How to Request a Return

To start a return, please contact our customer support team with:

  • Order number
  • Product name
  • Reason for return
  • Photos or videos (if applicable)

Our team will review your request and provide return instructions.

Please do not send items back before receiving return approval.

3. Return Shipping

For returns due to personal reasons (such as changing your mind or ordering the wrong item), customers are responsible for return shipping costs.

If the product arrives damaged, defective, or incorrect, MOOP will review the issue and provide an appropriate solution.

4. Damaged or Defective Items

We care about your pet's happiness and safety.

If your order arrives damaged or has a quality issue, please contact us within 7 days of delivery and provide photos or videos.

We will evaluate the situation and may offer:

  • Replacement
  • Refund
  • Other suitable solutions

5. Refunds

Once your return is received and inspected, we will notify you of the refund status.

Approved refunds will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional processing time.

6. Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return if they have been used, including:

  • Used pet toys
  • Used pet accessories
  • Products without original packaging

7. Contact Us

If you have any questions about returns, please contact our support team.

We are always happy to help you and your furry friends.